Dimitra's Workshop

Terms & Conditions

Our ultimate goal is to make quality items that brighten up your everyday life. We make all our handcrafted footwear to order. As all of our designs are handmade items every piece we produce is unique and may vary slightly in color and shape. We always try to make them as close as possible to the items shown in the images.

We may modify the Terms & Conditions from time to time. Please read the Terms & Conditions and check back often. If we make changes after you have placed an order will not affect that order unless we are required to make the change by law.

 

PAYMENT

We accept payments via:

  • Credit cards
  • PayPal. You can use any major credit card to pay through PayPal (no account needed).

 

SHIPPING

All items are handcrafted footwear. We need about 3 – 5 days to make and send an order.

We ship all orders with DHL express Worldwide.

*Orders from Russia will be sent via the Hellenic Post due to Russia import regulations*

Orders are not insured. If you would prefer to have your package insured against loss or damage, please let us know and we will inform you about the additional cost.

As customs regulations vary from one country to another, customs fees are entirely the buyer’s responsibility.

 

REFUNDS AND EXCHANGES

The most important thing for us is you to be satisfied from what you get. Please let us know if, for any kind of reason, you’re dissatisfied and we will try our best for you!

[RETURNS]

Please contact us before you decide to return your item.

If you are not happy and/or change your mind we will accept returns, and provide a refund, minus original shipping fees. You must return the product (for refund or exchange) in their original packaging within 14 calendar days from the delivery date. They must be not worn, altered or used in any way. Also please include a notice with your personal information and request. For EU orders You must include the receipt of retail sale to the returned package. Pack up the shoes in their original bag and in a secure outer wrapper.

Please return the item to the address below:

FRAGKIA DIMITRA

EVRITANIAS 4

ARGIROUPOLI, 16452

GREECE

  • Please send back with a tracking number for your protection. We are not responsible for lost returns.
  • We issue refunds as long as we receive and check the returned item.
  • Items purchased with coupons, gift cards and items on sale can be exchanged but cannot be refunded.
  • Please contact us before you return your item.
[EXCHANGES]

We accept exchanging an item for another as long as you choose an item of the same price or less. You can choose a higher priced item as long as you aggree to pay the additional cost for the item chosen. Shipping costs will re-apply on exchanges.

***PLEASE CONTACT US BEFORE YOU DECIDE TO RETURN YOUR ITEM***

We will do our best to keep you highly satisfied!

Contact us

 

PRIVACY POLICY

A necessary precondition for the beginning of the reconciliation between dimitrasworkshop.com and you, is the notification on behalf of you of some personal data.

When you make an order, we will ask you for your full name and your address in which we will send the selling products. We will also ask you for your phone number, your e-mail etc for a better service and a better communication in case it is necessary. In case you choose to do your payment by a credit card, the number and the date that expires.

Our shop, unswervingly following the principles of the protection of personal data which are anticipated from the relevant laws and the international conventions. We work according to the Greek and Community law and keep your personal data safely. Dimitrasworkshop.com, by no means, reveals, publishes, sells or exchanges the personal data and the information you entrust us.

We can publish your personal data, exceptionally, only when it is required by a state authority, court etc, but always keeping the expected by the law procedure.

The e-shop www.dimitrsworkshop.com operates according to the Greek and EU legislation. We will securely retain your personal data for as long as you are registered with any services regarding www.dimitrasworkshop.com. We will delete such information after the expiration of the trade relationship.

 

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